REFUND POLICY

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Halven 60-Day Money-Back Guarantee

We stand behind the quality of our products.

That's why Halven offers a 60-day money-back guarantee on eligible products. If you are not satisfied after using the product as directed for up to 60 days, you may request a refund by following the steps below.

How to Qualify for a Refund

1

Use the product as directed

Use the product exactly as instructed on the packaging and on our website.

For the 60-day guarantee, we ask that you use the product consistently for up to 60 days to give it a fair try.

Experience varies from person to person, and consistent use may matter depending on the product.

2

Provide order details

To review your request, we'll need your order number and basic information about your purchase.

In some cases, we may request basic supporting information to help us assess eligibility (for example, confirmation that the product was used as directed).

We do not require weekly time-stamped photos or videos to process a refund request.

3

Eligibility and fair use

This guarantee is intended for customers who have given the product a fair try and used it as directed.

⚠️ Refunds may be declined if:

• The request is submitted outside the time window described below

• We reasonably suspect fraud, abuse, or excessive repeat refund requests

• The product was clearly not used as directed

4

Initiate your refund request

To qualify for the 60-day guarantee, contact us within 7 days after the 60th day from delivery (or after completing up to 60 days of use), by emailing our support team:

Please include:

• Your full name and order number

• A brief explanation of why you are requesting a refund

• Any supporting information (only if requested by our team)

5

Refund processing

Once we verify that all requirements have been met:

âś… Your refund will be issued to your original payment method

✅ Refunds are typically processed within 5–10 business days, depending on your bank or card provider

6

Expectations

Most customers are happy with their purchase right away. However, experience varies from person to person, and some products may take more time to show their full benefit. Consistency is key.

General Refund & Return Policy

Outside of the 60-day guarantee described above, Halven also offers a 30-day return policy for unopened and unused items.

Change-of-mind returns (unused items only)

If you are not completely satisfied with your purchase and have not opened or used the product, you may request a return within 30 days of receiving your order.

Step 1 – Contact us

Email our support team at support@shophalven.com and we will guide you through the next steps.

Step 2 – Prepare your return

Products must be unused, unopened, and in their original packaging.

Step 3 – Ship the return

Once approved, we will provide you with the return address.

You are responsible for return shipping costs unless the item was damaged or incorrect due to our error.

Step 4 – Refund processing

After we receive and inspect your return, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–7 business days.

⚠️ Note: Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 15 days of receiving your order.

Please include:

• Your order number

• Clear photos of the issue

• A brief description of the problem

We will resolve the issue as quickly as possible by sending a replacement or offering another appropriate solution.

Contact Information

Halven

Trading name of eY2S Solutions LLC

Last updated: July 2026